Returns Policy

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AQUALIFE CONSTRUCTION LLC Return Policy

Last Updated: 11/18/2023

At AQUALIFE CONSTRUCTION LLC, we strive to provide you with top-quality products and exceptional customer service. Our return policy is designed to be fair and transparent, ensuring a positive experience for both our customers and our business. Please read the following guidelines carefully:

1. Returns Eligibility:

Returns are accepted within 10 days of the original purchase date.

To be eligible for a return, items must be in new and unused condition, including all original packaging.

2. Large and Heavy Items:

Some of our products are large and heavy, making return shipping challenging. Please contact our customer service team at [emailus@aqualifeconstruction.com] or [330-622-1429] to discuss the return of such items.

3. Return Authorization Process:

Prior to returning any item, customers must contact our customer service team to obtain a Return Authorization (RA) number.

Clearly mark the RA number on the outside of the packaging.

4. Return Shipping:

Customers are responsible for the cost of return shipping.

If the item is deemed defective or the return is a result of our error, we will cover the return shipping costs.

5. Refund/Exchange Process:

Once the returned item is received and inspected, we will process the refund or exchange.

Refunds will be issued in the original form of payment.

Exchanges will be processed promptly, and customers will be notified of any additional costs or credits.

6. Non-Returnable Items:

Certain items are non-returnable, including [Boat ports, docks, ramps, or anything over 30lbs or 3' in length].

Customized or special-order items are also non-returnable.

7. Restocking Fee:

A restocking fee may apply to returns of large and heavy items. This fee will be communicated to the customer during the return authorization process.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund quickly.

9. Exceptions:

AQUALIFE CONSTRUCTION LLC reserves the right to make exceptions to this policy on a case-by-case basis.

10. Contact Information:

Customer Service Email: [emailus@aqualifeconstruction.com]

Customer Service Phone: [330-622-1429]

By making a purchase with AQUALIFE CONSTRUCTION LLC, you acknowledge and agree to abide by our return policy.

This return policy is subject to change without notice, and any updates will be reflected on our website.

Thank you for choosing AQUALIFE CONSTRUCTION LLC.